I want someone to contact me concerning the a few worst customer service calls I've ever experienced nowadays. E-mail me to start with Considering that the agent explained I am able to only do it in creating. #flysouthwest. #behelpfulfail
On December twenty five, My a few sons And that i had a flight from Cleveland to Phoenix that was to leave at seven:50 that has a halt in Charlotte NC. At about three or four pm about the working day of our departure, American Airlines delayed our flight which might make us skip our link in Charlotte which experienced no other flights out to Phoenix that working day OR the following! And why the delay? No rationalization. So with no help from an AA agent..(almost as though it was our fault) we found Yet another flight by means of Dallas…which remaining in an hour or so plus a 50 %. We produced it for the airport but with yet another rude AA agent, (I understood it absolutely was hectic with the vacations and all) I was assured that I could get my bag in Dallas because we now experienced to invest the night time there. I questioned him with regard to the tag that seemed like it had been checked to Phoenix and he claimed curtly, you’ll just select it up in Dallas and recheck it in the morning. Properly the bag did not enable it to be over the conveyer in Dallas. After i asked One more consultant about this, he explained it was in a huge home and it had been heading out once we still left in the morning. I told him I needed it for my hotel stay, and he advised me it will take four several hours to have it. Okay…nevermind…I’ll be back in this article in four hours!!! So I remaining with the Dallas resort without the need of my luggage.. Bought on our flight the following morning and took off in time.
No gate manager on scene. Nonetheless not telling the gang with the gate a thing. When. I asked was explained to the flight had boarded but not taken off. But no rationalization as to why. It’s not a weather detail as well as flight has actually been recreated.
Whenever we arrived in Portland our luggage weren't there, and American airline individuals have been quite wonderful and said they would be introduced out the next day.
I've bundled an post that outlines your firm as getting the worst airline in the industry which is not one thing to get pleased with. According to my working experience I will say that I am hardly ever about to fly with your business once more, and neither will any individual I realize. I've currently publically declared my frustrations with all your airline on all the social networking web pages.
Alright…I not too long ago procured a ticket to fly solo to discover my spouse and children! YAY…. I browse the high-quality print, and clicked on all baggage rates to determine if there could well be any.
I’m no sure who to mail this concept to…this is the only e mail I could obtain. I felt that eighty five% of your brokers Doing work between LGA and JFK involving eight/9 and eight/ten have been particularly unfriendly. My spouse and I were being scheduled to fly from LGA to CMH 8/nine to the 6pm flight. On account of weather it had been delayed and immediately after sitting around the Tarmac for over 2 hrs was in the end xld. Easy to understand. I'll say the flt personnel was really accommodating, pleasant and enjoyment. However when we waited in line we ended up ultimately handed new boarding passes with very little reported by the man putting on a vest Having said that “supervisorâ€â€¦he did say This can be the 1st and only possibility (eight/10 at 815pm). We took it and stayed for the airport to view about standby choices the subsequent early morning when gate brokers returned. Once the agents returned (we if study course ended up awake 24 hrs at this stage) they amazed us by indicating that our alternate return was booked from JFK not LGA…awesome of SOMEONE to inform us this essential element!
Once we boarded flight 556 in monte go bay these days we ended up the 1st people today in our section with the cabin and we found a backpack tucked guiding row eight with no man or woman any place that it belonged to . We pointed it out to a person with the AA uniform who gave the impression to be a passenger and he was pretty rude indicating it belongs to an AA employee and obviously I need to have never been on this sort of plane in advance of. My partner And that i truly feel pretty unpleasant with this type of response from one of your respective workers!!
I are actually around the cell phone for 3 several hours looking to solve a problem where by my bag was split open and my belongings missing.
My son had the worst encounter on your own airline. I simply cannot show you the effect it experienced….He was because of fly into Pittsburgh from Miami — his flight was cancelled. He found out the Saturday night 10 several hours prior to his flight. He was then on hold for a very long time whilst they were being seeking to reroute him. He had an audition With all the Pittsburgh Symphony around the Monday early morning the next day. Then the routed him on A further flight with pretty nominal the perfect time to transfer. thirty minutes. He acquired for the airport, that flight was delayed and he would overlook the transfer. They found Yet another flight but only one seat, which he couldn't do due to the fact that he had to purchase his cello. Time just after time he was on keep and the brokers weren't very helpful. Finally he ended up acquiring to accept the sole probability which was a flight to Charlotte followed by a continue to be overnight after which on to Pittsburgh ideally an hour just before audition. They stated they may not give him a resort voucher more than the phone or with the ticketing location, but there can be a good deal of men and women handing them out in Charlotte.
I have flown your airline two periods in the final twelve weeks and had one person that actually works for me to fly last week with a non stop flight you men can’t even receive a non halt flight in time.
I recognize you're undergoing a merger and several personnel may very well be under thrilled, but this attitude address shouldn't be obvious to the shoppers who are merely contacting for getting some help.
I had been fired up to get to the three million mile amount on American Airways also to be awarded a Method Large enhance. While my partner and I've a getaway vacation booked on American to Frankfort, Germany in April, I made a decision I wish to use our Improve and possess Yet another holiday vacation excursion to London. This wasn't prepared, but due to improve we made a decision to have yet another vacation.
Hello, I necessary to modify this reservation, I booked this flight, I bought insurance, I’m needing to go take a look at my mom that has terminal Mind cancer, I’ve been flying American The full time to get to discover her. I are actually acquiring insurance plan each time, which time, My husband is snowed in and can’t arrive household in time for you to glimpse after my Young children so I'm able to depart. I are already within the cellphone now for over 1 hour attempting to transform or get anything heading with my flight with Totally no achievement and the vacation insurance you supply and advertise as isn't going to address this sort of trip alter unexpected emergency (!