I was delayed on Monday feb fifteenth 2 times ahead of being cancelled and bumped to Tuesday. Though I used to be pissed off I comprehended. Then at ten:30pm I obtain a textual content saying my Tuesday flight was cancelled until finally Wednesday.
On December twenty five, My 3 sons and I had a flight from Cleveland to Phoenix which was to depart at 7:fifty which has a prevent in Charlotte NC. At about three or four pm over the day of our departure, American Airlines delayed our flight which might make us miss our link in Charlotte which experienced no other flights out to Phoenix that working day OR another! And why the hold off? No clarification. So with none help from an AA representative..(Nearly as if it had been our fault) we discovered An additional flight by Dallas…which left in an hour or so as well as a 50 percent. We produced it for the airport but with yet another impolite AA agent, (I understood it absolutely was busy with the holidays and all) I had been certain which i could get my bag in Dallas due to the fact we now had to invest the night there. I asked him in regards to the tag that appeared like it was checked to Phoenix and he said curtly, you’ll just pick it up in Dallas and recheck it each morning. Well the bag didn't enable it to be over the conveyer in Dallas. After i requested A different consultant about it, he mentioned it absolutely was in a large area and it was going out after we still left in the morning. I told him I desired it for my resort continue to be, and he explained to me it will consider 4 hours to receive it. Okay…nevermind…I’ll be back here in 4 hrs!!! So I left with the Dallas resort without the need of my baggage.. Got on our flight another morning and took off by the due date.
We a short while ago, right now the 24th, returned from a vacation to Cancun/Rivera Maya region and will not understand that when are baggage was obtained on our departing flight from DFW on March 19th, that amongst our baggage was totally ruined on The within by anyone in terminal D right after it had been checked in. Who would be in control of doing this an American personnel or maybe the TSA? A person has stolen a blue sapphire faced enjoy, and my our personalized, 1979 School of Pharmacy ring, which experienced a sizable diamond mount in it.
I am sorry to express that our working experience for the AA counter in Newark was fewer than stellar – Of the two customer service reps at the counter assisting travellers checking in, a single focused her time for you to ONLY Top notch passengers, and one other female seemed to do as minimal as you can – as well occupied worrying about what Absolutely everyone else was accomplishing – all other than what she could possibly be performing! As the road grew longer, the a lot less intrigued she became, and her Perspective was horrific – It took us considerably less the perfect time to get towards the Airport than it did standing in line to examine in! (more than an hour or so with only four individuals before us). By the point we stepped up into the counter – a whole new representative bought on board – we had to “tranquil ourselves down†– you'll be able to consider how one other forty or so men image source and women began to sense guiding us! When you regularly attempt to inform us, you “treatment†about the passenger, and this specific could use some attitude adjustment – or uncover her A different position!
I've integrated an short article that outlines your agency as getting the worst airline within the industry which isn't a thing to be pleased with. Determined by my knowledge I will say that I am under no circumstances going to fly with your organization once again, and neither will anybody I do know. I've presently publically introduced my frustrations with all your airline on many of the social networking web-sites.
I am so impressed by Tracy Miller in the reservations Office. I accidentally booked a flight to the incorrect site and was freaking out, and she or he worked with me to not simply get me to the proper spot but in addition uncovered the identical value.
Very last, let me explain that in case you inquired about an future or latest journey, we talk to which you contact our Reservations workers, who are available 24 several hours each day and may be in a better position to reply questions on your trip. During the U.S., the toll-absolutely free amount is
Here is the worst flight encounter I've at any time had in a protracted lifetime of both equally small business and getaway air vacation. AND It is far from About But! Our return flight headed dwelling–Flight AA81 leaving London Heathrow on Monday, 6/27–was a number of hrs late. Alright. Then we ended up diverted to Oklahoma Town to tackle gas as a result of weather more than Dallas. All right. We arrived Dallas 4 hrs late. Not so all right. There have been NO brokers at Customs as promised a number of situations by crew and pilot within the London-Dallas flight. We found our solution to the terminal and had been booked on AA 361 to Denver (our spot), which had been rescheduled 3 times now. It absolutely was rescheduled once more from an eleven:thirty departure to midnight. We hustled on the airplane, went to the runway and ended up advised from the pilot that the crew had to stop Performing.
i have had awful ordeals with american airlines. I'm able to’t even rate their purchaser service mainly because it is way below a a single star. customer relations Associates are rude, quick, and unfriendly.
I've spent several hours on the cellphone looking to untangle a slip-up made in making reservations with American Airways online. Following undergoing all the measures in reserving a flight for my spouse and children of three (Brian, Marcela & Lorenzo Hawk) and introducing my bank card no. to pay for The three flights, I didn't obtain a affirmation, but a window on my monitor Having said that “This web site can not be exhibitedâ€. I took that to suggest which the transaction didn't endure, so I started out all yet again with a different journey agency.
I have flown your airline 2 moments in the last 12 months and experienced one man that actually works for me to fly very last week with a non quit flight you guys can’t even get yourself a non cease flight promptly.
I actually strongly usually do not want to fly with American Airlines ever once again, their client service is horrible!!! I used to be on a flight on Monday from Miami, Florida to Norfolk, Virginia and had to worst lay above. Why on the earth do I really have to fly to Big apple to go back to Virginia. My combat was suppose to leave Miami Worldwide to Laguardia at 5pm. The flight was to begin boarding at 4:30pm and they built an announcement that their might be a fifteen minute delay and I went into the counter to check with the agent if I used to be going to make my connection and she informed me I will be fantastic. The main reason I checked on my connection was simply because my lay around wax only fifty eight minutes. We’ll we boarded the flight so I thought I would be high-quality to capture my relationship bug which was so we sat about the aircraft for over and hour even though they preset many of the necessary to fix. They did not give anyone the prospect to attempt to make alternate vacation which was Definitely wrong. I was in Miami for my brother’s funeral considering that Thursday. My spouse operates two task and he needed to acquire off from do the job Thursday, Friday and Monday from both of those Positions. I also needed to consider off myself. The flight at some point took off And that i skipped my relationship.
I way too had an absolute nightmare of a flight with them. I loaded out their 1500 term criticism kind by reducing it down to The purpose that even I did not realize what I had undergone.
we often fly united. normally. not long ago, nevertheless, we had the opportunity to purchase a A great deal lessen fare on the net as a result of american Airways. now i see why it was lower — consumer service was atrocious, the website didn’t operate correctly, And that i missing out on a good offer.